About the product:
All our garments are made in Europe. Our boots are made in Spain, in small family-run factories with long tradition. Socks are made in northern Portugal due to the proximity and high quality of the suppliers.
All leathers and elemets that make up the boots are sourced in Europe. The wool’s treatment and spinning also takes place in Europe.
The Merino wool that we use at Skaapherder comes from the main producing areas such as Australia, New Zealand, South Africa and Patagonia. We only use certified non-mulesing wool and with animal welfare guarantees. Merino wool in Europe is very limited and generally of inferior quality. We closely follow new projects to boost European wool and make it competitive again.
At Skaapherder, we only use synthetic fibres for the manufacture of socks due to technical needs and in the smallest possible proportion. A sock made of 100% Merino wool would not have the necessary elasticity and resistance to face long and demanding hikes or treks. We do not use any type of polyester in our garments, only polyamide (resistance) and elastane (perfect fit). Unlike other brands, which only use Merino wool yarn mixed with synthetic fibres, all our garments contain 100% Merino wool yarn.
Our boots are made of leather of European origin and come from GOLD-rated tanneries by the Leather Working Group (LWG). We do not use textile linings or artificial membranes. We only use the Vibram rubber sole and a layer of EVA rubber as a second midsole for a better seal with the vibram sole.
No. Skaapherder is a small family business specializing in outdoor clothing. We concentrate on studying and designing the best product we can and, subsequently, looking for the suppliers that can best manufacture according to design criteria. Our priority is to produce the best products for our customers. We stay independent so that our focus is always on quality rather than beholden to a board, or shareholders, that whose primary goal is profit.
No. These and other technologies designed to provide garments with greater breathability or thermal insulation use oil derivatives, mainly polyester and teflon. These synthetic fibres are widely employed to lower production costs.
We rely on the natural technology of full-grain leather and Merino wool, which combines breathability and thermal insulation in a single fibre. This way, we make the best use of these by-products from the meat industry.
We try to match our sizes as much as possible to the reality of consumers. You can check the size charts in the product sheets. It is important that you make sure you choose your size correctly, in order to avoid unnecessary returns with the corresponding extra cost of shipping the product for replacement.
All our products offer a warranty against manufacturing defects for two years from the date of purchase. The warranty does not include damage caused by misuse or normal wear.
About the Ordering Process:
At the moment, we only ship within the
European Union (see available destinations in our shipping policy). In Spain,
we only ship to the mainland and the Balearic Islands, we do not ship to the
Canary Islands, Ceuta or Melilla. For others, you can contact us at
info@skaapherder.com to consider the possible shipping options.
Yes, we do. Shipments to Spain mainland and Balearic Islands are free for orders over 30 EUR. For the rest of the European Union (check available destinations), shipping is free for orders from 50 EUR.
For boots, we work on Made to Order (MTO) basis. When making the purchase, we start producing your boot and an approximate period of between 4 and 6 weeks is stablished to manufacture your boots. Once ready, we send them to your home with a transit time of 3-4 days (72 working hours) for shipments to Spain, and between 3 and 7 days for the rest of Europe. We will keep you informed by mail about the status of your order. (More info in section 5 of purchase conditions).
For socks, orders will be deposited with the shipping company the next business day after
placing the order, if they are placed before 6:00 p.m. From there, a period of
3-4 days (72 working hours) can be expected for standard shipping, or 24-48 hours
in the case of selecting the express shipping option (only available for
mainland Spain). International shipments have a delivery time of between 3 and
7 working days, depending on the destination. (More info in section 5 of
purchase conditions).
In case of combined purchase of boots and socks, if you wish to receive the socks in advance, it is preferable that you first place the order only for the socks and then for the boots. This way, we will proceed to ship the socks immediately, leaving the boots for when its production is finished. In case you want to receive both products together, you can make a single purchase with all the products.
You can return your products within 14 calendar days of receiving the order, provided they are unused and in their original packaging. Once we verify that everything is correct, we will refund the full amount paid by the same method in which the payment was made.
For MTO (Made to Order) boots withdrawal is not allowed, but the customer will be offered one free return for size exchange. Customer has a period of 14 calendar days from receipt of the order to exercise your right to a free size change.
Shipping costs to our facilities will be borne by the customer, with the exception of MTO boots that has one free return for size exchange. In the event that the return occurs due to an error by Skaapherder in the shipment, or due to a defect or tear, Skaapherder will bear the cost of the return shipment. To proceed with a return, complete this document and follow the instructions indicated, or send an email to info@skaapherder.com, indicating the order number for more information. (More info in section 6 of purchase conditions).
You can
make secure payment either with credit or debit card (VISA AND MASTERCARD) or
Paypal. We do not accept payment by bank transfer or any other methods than those
mentioned.
At
Skaapherder we take the security of purchase transactions on our website very
seriously. We have adopted the highest security measures commercially
available. The payment process works on a secure server using the SSL (Secure
Sockets Layer) protocol, so that the information is transmitted encrypted using
128-bit keys. This way, it is guaranteed that the information is only
intelligible to the user’s computer and the website www.skaapherder.com,
avoiding reading and manipulation by third parties.
When paying
for the products by credit card, the user connects through the payment gateway of
their financial institution, in such a way that neither Skaapherder nor third
parties will have access to the data. Similarly, payments with Paypal will be
made securely from the Paypal platform and once the payment has been made, it
will be redirected to the Skaapherder website.
