1. Scope of application.
All product contracts and purchases will be made according to these conditions. These general conditions of purchase will be applicable to all future operations without the need for a new express agreement.
By placing an order, the customer agrees to be fully bound by the sales contract, set out in these conditions, with Skaapherder. Skaapherder offers the commercialization of its products in the European Union. However, if a user is interested in receiving an article outside the territory of the European Union, they should contact Skaapherder through the contact forms available on the website itself or by sending an email to info@skaapherder.com, in which case your request would be studied and you would be informed thereon.
Regarding the application of taxes in international transactions:
- When the buyer is another company or entrepreneur and his tax address is in Spanish territory, the sale is subject to VAT. If the company or entrepreneur does not reside in Spain, but does reside in the European Union, the sale is not subject to VAT as long as the buyer is registered as an intra-community operator and has a valid VAT number. Otherwise, it would be subject to VAT. If said company or entrepreneur resides in a country outside the European Union, the sale will not be subject to VAT since it is an export and the recipient company will settle the VAT in Customs.
- When the buyer is the final consumer: when the final consumer resides in Spain, the sale is subject to VAT. When the buyer does not reside in Spain, but does reside within the European Union, the sale is subject to VAT in accordance with the general rule of taxation in the country of origin (Spain).
- United Kingdom: Until December 31, 2020 it will be treated as a country of the European Union. As of January 1, 2021, it will be treated as a country outside the European Union, so it will be considered an export and the transaction will be exempt from VAT.
Skaapherder may periodically modify these General Purchase Conditions, whose latest version may be consulted at any time on this website.
2. Communication with the client.
When placing the order, the customer must indicate their personal data, shipping and billing address, email and select the payment method. The operability of the email address must be ensured from the moment the order is placed until it is received. In particular, the customer must verify the settings of his spam filter (locally and / or by his mail provider) and check that he receives the email from Skaapherder, in case he could have received it there. This indicated email address can be applied in future orders as long as the client does not modify it or request its change or rectification.
Skaapherder messages sent by email to the indicated email address will be assumed to have been received by the customer after being sent. Skaapherder is only responsible for possible transmission errors if they are based on its own scope, without prejudice to the option of the client to provide evidence of not having received the message for reasons beyond his control.
Skaapherder is not obliged to notify the client of errors, faults or ineffectiveness of the email account, without prejudice to the option of the client to provide evidence in this regard.
3. Purchase.
To place an order, the customer will have to access the website www.skaapherder.com, select the garments and sizes that they wish to buy and add the chosen products to the basket (shopping cart).
To continue with the buying and selling process, the customer will have to fill in the order form, entering its personal data, the shipping and billing address, its email and the chosen payment method, finally validating it. Skaapherder will send the buyer an email proof of purchase as soon as possible. Remember that when placing an order, the customer should check its SPAM or spam folder in case, eventually, you have received the email from Skaapherder in that folder.
Likewise, the customer must verify that the billing and shipping information are correct. The time to make specifications on the product and other details that the customer wants, it will be during the order. In the event that the client does not specify their customizations at that moment, Skaapherder will choose the details by default, without any subsequent option of rejection by the buyer. Without having any obligation in this regard, Skaapherder may, in cases where it can detect an error, contact the client to request the appropriate correction. In these cases, the delivery period will be suspended until the customer responds by providing the correct data. However, if 60 days have elapsed from the request for the data without the buyer replying, the shipment will be understood to be canceled without the buyer being reimbursed the price.
The validation of the order by the customer implies the knowledge and express acceptance of the general contracting conditions. Unless proven otherwise, the data recorded by Skaapherder constitute proof of all the transactions carried out with its customers. Skaapherder will archive the electronic document in which the contract is formalized and it will be accessible.
If you have any questions during the purchase process, you can contact Skaapherder by sending an email to info@skaapherder.com.
4. Prices, means of payment and billing.
Skaapherder reserves the right to make changes in the prices of the products, without in any case affecting these possible changes to orders already placed and paid.
All the prices of the products that are indicated through the website include VAT and other taxes that may correspond. The customer agrees to pay at the time of making and confirming the reservation.
Payment is made only in euros (€) through our website.
The accepted means of payment are: Paypal and credit or debit card:
- PAYPAL: By selecting this payment method, you will be redirected to Paypal in the next step. When the required data has been completed, you will automatically return to the Skaapherder page to finalize the order. With Paypal, the customer can pay by card or do it through their Paypal account, if they have one.
- CREDIT OR DEBIT CARD: the customer can pay with a card through one of our payment gateways, with the virtual POS or through Paypal.
If the customer uses the Virtual POS, they will be redirected to the payment gateway of the bank. When the required data has been completed, you will automatically return to the Skaapherder page to finalize the order.
The payment process has the maximum commercial security measures, and works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible for the Client’s computer and that of the Website. In this way, using the SSL protocol guarantees:
- That the client is communicating their data to Skaapherder’s server center and not to any other who tries to impersonate it.
- That the data is transmitted encrypted between the client and our server center, avoiding its possible reading or manipulation by third parties.
Skaapherder will send proof of purchase exclusively by email. The customer agrees with this form of transmission of the purchase confirmation. If you need an invoice, you can request it, promptly, by sending an email to info@skaapherder.com indicating the order reference number.
5. Delivery times and costs.
For boots, we work on Made to Order (MTO) basis. When making the purchase, we start producing your boot and an approximate period of between 4 and 6 weeks is stablished to manufacture your boots (the manufacturing duration of the boots is estimated and we will try to meet the deadlines as much as possible. Delays could occur as a result of material supply shortage or factory production problems. We will keep you informed at all times about the status of your order and we will warn you about possible delays)
. Once ready, we send them to your home with a transit time of 3-4 days (72 working hours) for shipments to Spain, and between 3 and 7 days for the rest of Europe. We will keep you informed by mail about the status of your order.
For socks, orders will be deposited with the shipping company the next business day after placing the order, if they are placed before 6:00 p.m. From there, a period of 3-4 days (72 working hours) can be expected for standard shipping, or 24-48 hoursin the case of selecting the express shipping option (only available for mainland Spain). International shipments have a delivery time of between 3 and 7 working days, depending on the destination.
Shipments to Spain mainland: the general rate for Spain (peninsula) is 2.95€ and it is free if the order exceeds 30€. In the event that the postman or courier fails to deliver the package on a first attempt (a notice will be left that it has been at the indicated address), a second attempt will be made; Finally, if it has not been delivered on this second occasion, the package will be deposited in a collaborating office or establishment at the customer’s disposal so that they can pick it up within the following 15 days.
Spanish National shipments (Canary Islands, Balearic Islands, Ceuta and Melilla): shipments to Balearic Islands have a special shipping cost: 6€. At the moment we do not ship to the Canary Islands, Ceuta and Melilla.
International shipments: shipping costs will be between 12 and 18 euros (depending on the place of delivery) and delivery times between 2 and 6 working days depending on the destination. Shipping costs will be free for purchases over 50€. These conditions will be valid for the following countries:
Zone A: €12 per shipment. Countries: Germany (DE), France² (FR), Monaco (MC), Austria (AT), Belgium (BE), Italy (IT), Luxembourg (LU), Netherlands (NL), United Kingdom -GB- (Wales, Scotland², Northern Ireland², Channel Islands³, Isle of Man²), San Marino³ (SM) and Vatican³ (VA). Transit times: 2-5 days, depending on the destination area.
Zone B: €18. Countries: Denmark³(DK), Slovakia (SK), Slovenia (SI), Liechtenstein (LI), Poland (PL), Czech Republic (CZ), Switzerland (CH), Bulgaria (BG), Croatia (HR), Estonia (EE), Finland (FI), Greece (GR), Hungary (HU), Ireland (IE), Latvia (LT), Lithuania (LV), Norway (NO), Romania (RO), Sweden (SE). Transit times: 3-6 days, depending on the destination area.
²For Corsica, add €18.00 to the French rate and corresponding weight. Scotland, Wales, Northern Ireland, Channel Islands and Isles of Man, add €3.00 to the UK rate indicated in zone A.
³Does not include Greenland.
Rest of the world: contact by mail (info@skaapherder.com) so that we can indicate the terms and price of the postage.
Express Shipping 24-48h Spain mainland: This shipping method is only valid for the Peninsula, Canary Islands, Balearic Islands, Ceuta and Melilla are excluded. The orders will be deposited with the shipping company the next business day after placing the order if it is placed before 6:00 p.m. From there, a period of 1-2 days (24-48 working hours) is established in which the customer will receive his order at the indicated address. We inform that in this mode of shipping, deliveries are not made on Saturdays, therefore, even if the client requests 24-48 hour shipping on Friday, it will arrive on Monday-Tuesday. Neither are deliveries made on holidays or Sundays. The cost of these postage is 6 €.
Skaapherder is not responsible for the breach or delay of obligations that are due to causes beyond our control, such as force majeure or acts of God. Although most deliveries are made within the specified timeframe, delays can occasionally occur due to data transcription errors, inclement weather, high volume order dates, etc. In this case, please contact us by email (info@skaapherder.com) to resolve the incident as soon as possible. In addition, compliance with the deadlines also depends on third parties, so we are not responsible for strikes, closures, accidents or other causes of force majeure that prevent compliance with them.
6. Right of withdrawal and returns.
Skaapherder’s goal is for the customer to be fully satisfied with our products, but if for any reason they wish to return or exchange the product, they have the following options:
Cancellations: orders are managed as we receive it, and shipment is made as soon as possible for products in stock. In the event that the client wishes to cancel (or modify) the order placed, no matter the reason, they must send an email as soon as possible to info@skaapherder.com indicating the order number in the subject “CANCELLATION”, and we will inform you of the steps to follow. In the event that the order has not been issued, we will proceed to cancel the order at the time, and refund the amount paid by the same means by which you made the payment. In the event that the order has already been shipped, the customer will have to wait to receive it and return it to our facilities, assuming the cost of return shipping (shipping with delivery proof) in its original packaging and in perfect condition.
For boots MTO (Made to Order), we send the order to production as soon as we receive it. If you wish to cancel or modify the order, you must contact us at info@skaapherder.com. In the event that the boot does not start with the manufacturing process, it will proceed to the cancellation or modification, on the contrary, if the boot is already in the manufacture process, the cancellation will not proceed.
- Withdrawal: return originated solely by decision and will of the client.
- Change: the substitution for the same product in another color and / or size is considered change.
- Return: due to a tare, defect, receipt of a wrong product or other similar reason.
Please note that the exchange or return of used garments, personalized garments, or socks that have been unsealed after delivery (for hygiene reasons and as they are classified as intimate clothing) will not be accepted. For MTO (Made to Order) boots, withdrawal is not allowed but the customer will be offered one free return for size exchange. In addition, all products that are to be exchanged or returned must have their original packaging and be in perfect condition, except for those that are defective or with defects.
You can exercise your right of withdrawal within 14 calendar days from receipt of the product. For MTO (Made to Order) boots, customer has a period of 14 calendar days from receipt of the order to exercise your right to a free size change. To do this, contact us through our email info@skaapherder.com indicating that you want to exercise your right of withdrawal. You can contact in this form or by covering this document. After receiving your communication, we will indicate the address to which you should send the product. The exercise of this right will not entail any expense for you and the price you have paid will be refunded in full (including the standard shipping costs of the initial delivery). However, you will be responsible for the return costs (The return shipment must be made with certified or traceable mail to have delivery confirmation if necessary). Once we receive it and verify that everything is correct, we will enter the amount of the order in the same way in which it was paid, trying to make it within a period of less than 5 days once the receipt of the product has been confirmed and checking that the product has been returned in its original packaging and is in perfect condition; and in any case, before 14 calendar days have elapsed from the date on which you have been informed of the withdrawal decision.
The customer may also return or exchange the product within 14 days of receipt. After receiving your return or exchange request (through our email info@skaapherder.com) we will contact the customer and inform him of what to do and where to send his order, running these return postages to customer charge (The return shipment must be made with certified or traceable mail to have delivery confirmation if necessary). Once we receive it and verify that it is in its original packaging and that it is in perfect condition, we will enter the amount of the order in the same way it was paid, or we will proceed to send you the changed product, assuming the customer the cost of the new shipment.
The main thing for Skaapherder is the satisfaction of our customers, so if you receive the wrong product, we apologize for the mistake made. In these cases, please send us an email to info@skaapherder.com and we will try to solve it as soon as possible.
7. Warranty.
All our products are guaranteed against manufacturing defects for two years from the date of purchase. The warranty does not include damage caused by misuse or habitual wear and tear.
8. Customer service.
For any questions, you can contact Skaapherder customer service via the email address info@skaapherder.com. You can also use this medium to send us any questions, suggestions or ideas that you want to share with us.
9. Resolution of conflicts and submission to jurisdiction.
The purchases made in Skaapherder are subject to Spanish legislation. In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals of the buyer’s domicile will be competent. In this sense, Skaapherder is adhered to the consumer arbitration system by the Xunta de Galicia for the resolution of conflicts between the buyer and Skaapherder.
In addition, the European Commission has launched a new platform to help consumers and merchants resolve disputes regarding purchases made on the Internet. Thus, for the resolution of consumer disputes (in accordance with Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform that is available at the following link: https: //webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES
Additionally, if you have made the payment through Paypal, you should know that this organization also acts as a mediator between the client and Skaapherder in the resolution of claims.
